All personnel will be issued a CCL email upon hire. This email should be checked at least once a day and may relay crucial employment information. It is important that all CCL employee business be communicated via CCL email. Upon termination of employment, the CCL email will be deleted within 24 hours, and it is the responsibility of the employee to establish alternate contact information with CCL Human Resources. When personnel communicate from their personal email, CCL management may not be able to reply back, due to confidentiality issues. It is the employee’s responsibility to keep their password updated, as well as keeping confidential information email secured. Paycheck questions should go to financial@ccliving.org, not to any one person.

While working for CCL, in event of emergency, call 911 first, then report as appropriate. For non-emergency abuse/neglect, illness, injury, property damage, absence of client or personnel contact designated on-call supervisor and follow procedure and training. On-call supervisor must be made aware when employees are unclear of job expectations, find errors or discrepancies from previous shift, do not have a vehicle, or if staffing is out of ratio.

When in doubt as to whether to call a supervisor, it is always better to call a supervisor than to not have. When calling someone’s cell phone leave a message if you do not reach them. If they do not respond to you within twenty minutes, then call that person’s supervisor and continue up the chain of command until you reach someone.

Call your supervisor’s cell phone and leave the number where you can be reached if they don’t answer when:

  1. You witness or suspect abuse/neglect
  2. Non-medical emergencies
  3. A consumer is ill
  4. A consumer is missing
  5. Consumer/staff injury
  6. Situations when staff/consumer are feeling threatened
  7. Whenever an incident report is needing to be filled out
  8. You do not have a vehicle with you
  9. Questions or concerns about your shift
  10. Items not completed by the shift you are relieving or completed correctly according to the shift change checklist i.e., daily note blanks, money discrepancies, medication errors, grocery shopping, doctors’ appointments, laundry, etc.
    – The employee must make contact with the supervisor within one hour of the start of shift to inform them of issues found.
  11. You are calling off
  12. You are not properly relieved on time
  13. Your coworker does not show up within fifteen minutes of the start of their shift
  14. Any issue with a consumer that is out of the ordinary such as a fall, aggressive behavior, etc.

Non-emergency type issues one can call your supervisor’s cell phone, text or email them:

  1. You have paycheck concerns
  2. Personnel types of concerns
  3. Guardian/case manager concerns that are not emergencies
  4. Something that the supervisor needs to respond to or be made aware of within 2 hours
  5. Supplies are needed
  6. General information that does not require immediate attention by the supervisor

Support Coordinators are to immediately contact Program Directors for reportable instances and/or consumer emergencies.

Other issues may be relayed via text to the Support Coordinators.

During business hours you can also call the office and speak to someone who can locate the person you are trying to reach.

When in doubt as to whether to call a supervisor, it is always better to call a supervisor than to not have.

When calling someone’s cell phone leave a message if you do not reach them.

  1. Explain the issue and if it’s an emergency then one should receive a call back within 20 mins.
  2. If they do not respond within twenty minutes, then call the On-Call cell phone (if not during normal business hours/or on the weekend) or the
  3. Program Manager over the home and continue up the line of management supervision until you reach someone.
  4. If the issue is not an emergency (see list above), then one’s supervisor should respond within 2 hours.
  5. Email is checked every 4 hours between 8am-8pm.